The IVR Cheat Sheet™ by Paul English |
|
us finance |
phone |
steps to find a human |
Accredited Home Lenders |
877-683-4466 |
Press 0 |
Advanta (business cards) |
800-705-7255 |
1, 0 |
America First |
800-999-3961 |
0 or say "member services" |
American Education Services |
800-233-0557 |
Select language, then press 2, then 00# ar each prompt |
American Express |
800-528-4800 |
0 repeatedly |
American Funds |
800-421-0180 |
Press 0. |
Ameritrade |
800-669-3900 |
3, 3, 0. (Former Datek Clients: 800-823-2835) |
AT&T Universal Card |
800-423-4343 |
Do not say anything or push any buttons! It takes awhile, but eventually a human comes on-line! |
Bank of America |
800 900 9000 |
At ANY Bank of America number, press *0 to get human. |
Bank One |
877-226-5663 |
00 |
Bayview Loan Services |
800-457-5105 |
Press 0. |
Capital One |
800-903-3637 |
For all Capital One #s, press 0 at each prompt or just don't do anything until finally offered option of representative |
Charles Schwab |
800-435-9050 |
3, 0 |
Chase |
800-242-7324 |
At most Chase numbers, press 0 at each prompt; eventually get rep. |
Chase Auto Loans |
800-346-9670 |
Press 1, 2, *0 |
Chase Credit Cards |
800-625-5161 |
Direct to human. (This line is for online issues only.) |
Chrysler Financial |
800-700-0738 |
Select language, then press 00 |
Citi Cards |
866-696-5673 |
Press 0 to get a human is offered at many Citibank numbers. |
Citibank |
800-756-7047 |
Otherwise, press 0 at each prompt; eventually get rep. |
Citizens Bank |
800-922-9999 |
Press 0,0,0 |
Columbia Mutual Funds |
800-345-6611 |
Say "representative." |
Commerce Bank |
800-937-2000 |
Press 0. |
Countrywide Loans |
800-669-5864 |
Press 0 repeatedly |
Decision One Mortgage |
888-264-3663 |
Don't press any keys when prompted; they transfer you |
Diner's Club |
800-729-5309 |
Press 2. |
DirectMerchants Bank |
800-379-7999 |
Press 0 at each prompt; eventually get rep. |
Discover |
800-347-2683 |
**** |
Dodge and Cox |
800-621-3979 |
Press 0. |
e*Trade |
800-786-2575 |
#### (4 pound signs) |
Edward Jones |
314-515-2000 |
Worldwide corporate HQ in St. Louis, MO still answers 314-515-2000 with switchboard operators, who announce their name
as well |
Emigrant direct |
800-836-1997 |
Human answers. |
Exxon Mobil Card |
800-344-4355 |
000 ignoring message |
Fidelity |
800-544-6666 |
ignore prompt for social security number, just enter ### |
Fidelity NetBenefits |
800-581-5800 |
1,################# |
Fifth Third Bank |
800-972-3030 |
0,0 |
First National Bank of Omaha |
888-530-3626 |
Press 0 at each prompt. |
Ford Interest Advantage |
800-462-2614 |
Choose option 4, then option 0 to speak to rep. |
GE Finance CareCredit |
866-893-7864 |
1, 6, 5, 0, 0 |
GM MasterCard |
800-947-1000 |
Press "0" at each prompt. |
Green Dot Online |
866-443-6227 |
Wait through prompts 3 times, then long wait for rep. |
Harris Direct |
800-825-5723 |
Press 0. |
Honda Financial Services |
800-445-1358 |
Press 0 at each prompt regardless of the message. |
HSBC |
800-477-6000 |
1, 3, 0 |
ING |
800-464-3473 |
Direct to human. |
Key Bank |
800-539-2968 |
Remain on line; press nothing |
M&T Bank |
800-724-2440 |
Press 0 at each prompt. |
Marshall Fields Credit Card |
800-280-4356 |
After greeting, choose option #9, then press 0. |
MasterCard |
800-MC-ASSIST |
000 on each menu |
MBNA |
800-421-2110 |
00 when menu starts |
Mellon Investor |
800-649-3593 |
Wait through initial recording finishes, select nothing--wait--you will be connected to a live customer service rep |
MetLife Bank |
866-226-5638 |
Press # after each menu. |
Moneygram |
800-926-9400 |
Press 0 when menu starts. |
NAVY FCU |
800-914-9494 |
Press 2, then press * 3 times. |
NOVA Information Systems |
800 377-3962 |
Press 0 |
PayPal |
402-935-7733 |
Say "agent." |
Paypal Buyer Credit |
866-571-3012 |
Be silent and at the end of the options press 6. |
PNC Bank |
888-762-2265 |
Press * till it says "transfering to customer support;" takes about 3 *s. |
Privacy Guard |
800-734-0199 |
Say "agent" or "no" or any word at each prompt. |
Prudential Annuity Service Center |
888-778-2888 |
Press *, *. At SSN prompt, press *, *. At end of message will reach rep. |
RBS Credit Card Services |
800-747-8155 |
Press 0 at each prompt; eventually get rep. |
Smith Barney Benefitaccess |
888-822-6067 |
Press 0. |
Sovereign Bank |
877-768-2265 |
Do not say anything or push any buttons. Eventually a human comes on the line. |
State Farm Bank |
877-734-2265 |
Press 0 |
SunTrust |
800-786-8787 |
Press # after each menu. |
T. Rowe Price |
800-922-9945 |
Say 'Representative' at every opportunity |
T. Rowe Price |
800-225-5132 |
Press 0 at each prompt. |
TD Waterhouse |
800-934-4448 |
Press # after opening prompt, then do it again after prompt to be transferred to rep. |
The Student Loan Corp. (Citibank) |
800-967-2400 |
Choose option 5. |
The Student Loan People |
888-250-6401 |
Press 0 repeatedly. |
TIAA-CREF |
800-842-2252 |
Press 00 at each prompt. |
TransUnion |
800-916-8800 |
No cheat necessary; 2nd prompt offers human contact |
US Bank |
800-872-2657 |
0000 |
USAA |
800-531-2265 |
Say "representative" at every opportunity. |
Visa |
800-847-2911 |
000 (ignore prompts saying that it's an invalid entry) |
Wachovia |
800-922-4684 |
0, 0 |
Wal Mart Credit Card |
866-888-3868 |
0 |
Washington Mutual |
800-756-8000 |
At any time after the announcement(s) press 0,0. |
Washington Mutual |
800-788-7000 |
Press 0 at each prompt regardless of the message. |
Wells Fargo |
800-869-3557 |
0,0,0 or when asked for account number say "I don't know" |
Western Union |
800-325-6000 |
* then ## |
us government |
phone |
steps to find a human |
Dept of Education Loans |
800-848-0979 |
Say and do nothing at the prompt and you will be transfered to someone. |
EDD |
800-300-5616 |
When you hear "welcome", press 1, then press 4 and 0 at the next two prompts. |
Federal Trade Commission |
877-382-4357 |
At each prompt, press 4, 5, 0. |
FEMA |
800-621-FEMA |
Select language (1 for English), Don't choose any option, just hold for human; or press 00 |
INS/Citizenship |
800-375-5283 |
Select language, then press 2, 6, 2, 4 at the prompts, press 0. |
Medicare |
800-MEDICARE |
RE; info for part "D" Medicare Prescription Drug Plans- When recording begins say "Agent" 5+ times. |
Medicare |
800-633-4227 |
Say "agent" or press 0. |
Social Security |
800-772-1213 |
Press 00. |
US Dept. of Transportation |
800-832-5660 |
Press 000. |
USPS |
800-275-8777 |
Press 3 at each prompt. Press 2 at the next recording. |
Veterans Affairs |
800-827-1000 |
Press 1,0. |
us insurance |
phone |
steps to find a human |
Aetna |
800-537-9384 |
2, then say "operator" (check this) |
Aetna |
800-680-3566 |
* then 0 anytime |
AIG |
877-638-4244 |
Direct to human. |
Blue Cross FEP |
800-451-7602 |
Wait for prompt, then press 0, 3 to reach a CS rep. |
CIGNA |
800-516-2898 |
REGARDING A BILL |
Cigna |
800-849-9000 |
## |
Delta Dental |
888-335-8227 |
00000, wait through message, select language, 4, 0. |
GEICO |
800-841-3000 |
Wait for prompt then 6, 1, 5; Or dail 800-555-2752 |
Medco |
800-251-7690 |
0000, enter member id or say "i don't have a member id." |
Medicare |
800-633-4227 |
After the opening prompt say "agent". |
Principal Life |
800-247-4695 |
1 for english, 2, then 0 several times. |
Prudential Financial |
800-778-2255 |
Say "Customer Service Representative" several times after intro. |
United Health Care |
866-844-4864 |
000000,0,0 |
USAA |
800-531-6095 |
000 then #; or # initially to dial the extension of a specific representative |
us pharmacy |
phone |
steps to find a human |
aarp pharmacy services |
800-289-8849 |
when the puter voice is done hit 000 ignoring all untill you get a haman voice hit 0000 |
Caremark |
800-262-7890 |
0 |
CVS |
local store |
Press 6 to connect to store manager. |
drugstore.com |
800-378-4786 |
2, 5 |
Eckerd |
800-325-3737 |
0 for pharmacy, 8* for manager |
Express Scripts - TriCare |
866-363-8667 |
0, listen announcement, 0,0. |
MEDCO |
800-987-5269 |
Say "representative" after each message (3x). |
Medco Health |
1-800-770-2810 |
hit 0000 whenever a puter comes on |
Rite Aid |
local store |
Press 3 to speak to the pharmacy |
Walgreens |
local store |
0 for a pharmacy employee |
Walgreens Mail Order |
800-635-3070 |
0,00 |
us products |
phone |
steps to find a human |
Bose |
800-444-2673 |
Direct to human. |
Entertainment Weekly Mag |
866-228-1183 |
Say "Agent" then "yes" when asked "Do you want to speak to a C.S. rep." |
GE Appliance |
800-626-2005 |
000 |
GE Consumer Products |
800-720-2094 |
Select type the of product from menu and you'll get a human. |
Kodak |
800-235-6325 |
*7 or *28 |
Kodak Gallery (Ofoto) |
800-360-9098 |
Say "customer service representative" repeatedly. |
Konica Minolta |
800-285-6422 |
0 |
Panasonic |
800-211-7262 |
0,0,0 |
Playstation |
800-345-7669 |
0 |
Sonos |
800-680-2345 |
1 sales; 2 support |
Sony |
800-222-7669 |
When prompted, say "Agent." |
Sports Illustrated |
800-284-8800 |
0,0,0,0 (ignore "invalid entry" messages) |
Time Magazine |
866-731-5401 |
0,0,0,0 (ignore "invalid entry" messages) |
XM Radio |
800-967-2346 |
0 |
us retail |
phone |
steps to find a human |
Advance Auto Parts |
800-314-4243 |
Press 0 when the automated message begins. |
Amazon Visa |
888-247-4080 |
Press 0 twice. Ignore invalid account message. |
Amazon.com |
800-201-7575 |
Wait though the first menu for an agent. |
Apple Stores |
local store |
press 5 as soon as you hear the automated menu |
Banana Republic |
888-277-8953 |
0 |
Barnes & Noble |
local store |
Press 1 or 0 during greeting. |
Barnes & Noble.com |
800-843-2665 |
Direct to human. |
Best Buy |
888-237-8289 |
Listen to intro, then press 1,2,0,0 |
Best Buy Card |
800-365-0292 |
00* then press 8 |
Blair |
800-458-2000 |
Direct to human. |
Buy.com |
949-389-2000 |
Dail 0 and direct to rep |
Cabela's |
800-237-4444 |
Direct to human. |
Circuit City Visa |
888-363-8001 |
Press 0 a lot. |
CompUSA |
local |
0 |
eBay |
800-322-9266 |
0,0 |
Gap Credit Card |
800-887-1198 |
000 |
Home Depot |
local store |
Direct to human. |
Home Depot |
800-793-3768 |
# 2-3 times |
Home Shopping Net |
800-284-3100 |
0 |
Ikea |
800-434-4532 |
Press 0 many times quickly! |
JC Penney |
800-222-6161 |
Press 0 twice, ignoring error message. |
K-Mart |
local store |
0 |
Kohl's Credit |
800 564-5740 |
After providing account info, press 0 three times |
LL Bean |
800-441-5713 |
Direct to human |
Lowe's |
800-445-6937 |
Press 0 as the recording kicks in to get to the Operator |
NetFlix |
888-638-3549 |
0 |
Old Navy |
800-653-6289 |
0 |
Overstock.com |
800-843-2446 |
At the main menu, 0 three to four times to bypass the menu |
Petco |
local store |
3 |
QVC |
800-367-9444 |
0 |
Radio Shack |
800-843-7422 |
0,0 |
RadioShack |
local store |
Direct to human. |
Rent-A-Center |
800-422-8186 |
1 |
Safeway |
local store |
As soon as voice prompt starts type 1200 to get human |
Sears |
800-4-MY-HOME |
Be silent to be put in queue for human. |
Sears Delivery |
800-732-7747 |
*122 |
Sears Repairs |
800-469-4663 |
Repeat "Help" everytime the IVR tries to give options. |
Sharper Image |
800-344-9919 |
Direct to human. |
Staples |
800-333-3330 |
Just wait through intro and you will be connected to a representative. |
Staples |
local store |
0 |
Stop & Shop |
local number |
0 |
Target |
local store |
0 during greeting. |
The Company Store |
800-285-3696 |
0 |
Tiger Direct |
888-999-7300 |
0 |
Toys "R" Us |
local store |
0 |
Wal-Mart |
800-925-6278 |
1 for directory |
us shipping |
phone |
steps to find a human |
DHL |
800-225-5345 |
Press 1, press 5, press 0, enter your phone number. |
FedEx |
888-463-3339 |
At message say "Rep"; or press 0 |
Union Pacific |
800-877-5123 |
Press # sign during main menu options. |
UPS |
800-742-5877 |
0,0 |
us technology |
phone |
steps to find a human |
Adobe Systems |
800-833-6687 |
1 for Adobe, 2 for MacroMedia, 3 for both. |
Apple |
800-275-2273 6AM - 6PM Pac Time. |
000; if virtual rep answers, say "operator" |
Apple Tech Support |
800-275-2273 |
0,,0,,0 Wait for IVR response before pressing 0 each time. |
Compaq |
800-652-6672 |
When asked what product say "I don't know", then "person", ignore message and human will answer (may gave to hold) |
Dell |
888-560-8324 |
00, 0, 0, 0 |
Dell |
800-999-3355 |
Press "0" repeatedly. |
Directv |
800-494-4388 |
Silence, and you will be routed to a human/ |
Earthlink |
888-327-8454 |
Press 1 to find a dial-in number; 2 for billing; 3 for sales; 4 for support |
Epson |
800-922-8911 |
yes |
Fujitsu PC Support |
800-385-4878 |
0, 0 |
Gateway |
800-846-2301 |
Press nothing and wait through message. |
Geek Squad |
800-433-5778 |
0,0,0,0,0,0 |
Godaddy |
480-505-8877 |
4, #, select 1 for new customer 2 existing customer, #again |
Hewlett-Packard |
800-474-6836 |
Say "agent". |
HP |
888-560-8324 |
00 |
IBM |
800-IBM-4YOU |
You go into a hold queue immediately |
kodak |
800-235-6325 |
Press # after intro message. |
Microsoft |
800-936-5700 |
Always 0. This is true for just about any MS number. |
QuickBooks |
888-729-1996 |
1 purchase; 2 billing; 3 registration; 4 tech support or 0 to human |
Symantec |
800-441-7234 |
00 |
Zone Labs, Inc. |
877-966-5221 |
Press 2 for direct to human 24/7 |
us telco |
phone |
steps to find a human |
Alltel Cellular |
800-255-8351 |
Press # four times. |
AOL |
800-827-6364 |
Press 0 repeatedly, ignoring all messages. |
AT&T |
800-222-0300 |
Press # four times, then press 1 if for current phone, 2 to enter other number, else 3. |
AT&T Wireless |
800-888-7600 |
During prompts, press * then # twice. |
BellSouth |
877-678-2355 |
Press *0. |
Cellular One |
888-910-9191 |
Press 4. |
Charter Communications |
888-438-2478 |
Press 0 eight times. |
Cingular |
800-211-2445 |
Direct to human. |
Comcast |
800-266-2278 |
Press 000 or be silent and wait. |
Cox Communications |
877-247-2474 |
Press 4. |
Free 411 |
800-373-3411 |
a free alternative to paying $1 or more for 411 calls |
MCI/Costco Calling Card |
800-938-4949 |
Press 2 four times. |
Metro PCS |
888-863-8768 |
Press #43. |
Motorola |
800-331-6456 |
Press 0 twice. |
Nextel |
800-639-6111 |
Press 0 five times. |
Packet8 (VoIP) |
888-898-8733 |
Ignore message, press 3, then 5 to get to CS rep |
Qwest |
800-244-1111 |
Say "Agent" 5 times. |
RCN |
800-746-4726 |
Press 5, then 3, then 1. |
SBC |
800-585-7928 |
Again, an (intelligent, this time) IVR wants YOUR phone number first. |
SBC DSL Support |
877-722-3755 |
Say "no" and enter your phone # (or "yes" if calling from same number on account), then press 0 repeatedly. |
Simple Freedom |
800-335-6401 |
Press 1, then 3, then 2. |
Sprint |
800-658-7564 |
Direct to human. |
Sprint Broadband Direct |
888-996-0001 |
Press 0 twice. |
Sprint PCS |
866-273-2163 |
Direct to human. |
SunCom |
800-786-7378 |
Press 0 four to five times during or after opening message. |
T-Mobile |
877-606-4801 |
Direct to human. |
TracFone |
800-867-7183 |
Press 1 for English, wait for next menu to start, then press 5, then 4. |
U.S. Cellular |
888-944-9400 |
Press 0. |
Verizon 411 Directory Assistance |
411 |
Press 0. |
Verizon DSL |
800-567-6789 |
Say "Agent" repeatedly. |
Verizon Phone Repair |
800-275-2355 |
Direct to human. |
Verizon Wireless |
800-922-0204 |
Press #00 or enter phone # then 0 then 4. |
Virgin Mobile |
888-322-1122 |
Press 2, then say: "English", "More Options", "Ask a Question", "Live Advisor", "Something Else", "I don't have one",
then enter phone # or say "I don't have one." |
Vonage Customer Care |
888-250-1799 |
Direct to human. |
us travel |
phone |
steps to find a human |
American Airlines |
800-433-7300 |
00, then say "agent" |
Amtrak |
800-872-7245 |
0 or say "agent" |
Amtrak |
877-444-4773 |
Direct to human. |
Delta |
800-221-1212 |
Say "agent" 3-4 times - every time it asks for a response from you. |
E-Z Pass |
888-288-6865 |
0,0,0,0 (ignoring "invalid response" messages) |
Jet Blue |
800-538-2583 |
0 |
Kayak.com |
203-899-3120 |
0 |
Lufthansa |
800-399-5838 |
Direct to human. |
Mariott Rewards |
800-321-7396 |
Enter rewards number and press 0 (or just press 0 if you don't have the #). |
National Car Rental |
800-227-7368 |
Direct to human. |
Northwest |
800-225-2525 |
*, 0,0 after initial greeting |
Orbitz |
888-656-4546 |
#,#,#,#,# |
Southwest |
800-435-9792 |
Direct to human. (may hold if busy time) |
Travelocity |
888-872-8356 |
#,#,#,#,#,#,#,#,#,# (ignoring "I'm sorry I did not understand" messages) |
United |
800-864-8331 |
Do nothing, wait for human. |
United |
800-864-8331 |
When you hear "let's get started" say "Agent" ... then "Domestic" or "International" as appropriate. |
US Airways |
800-428-4322 |
4, wait, 1 |
Walt Disney World |
407-824-4521 |
Direct line to Magic Kingdom Guest Relations |
us tv/satellite |
phone |
steps to find a human |
Charter communications |
866-499-8080 |
Select language, 0,0,0,0,0,0 (and then hold :( |
comcast |
800-945-2288 |
Ignore message and after 25 seconds, a human will answer. |
Direct TV |
800-347-3288 |
0 repeatedly |
Sirius |
888 539-7474 |
0 |
TiVo |
877-367-8486 |
Say "Live Agent" |
XM Radio |
800-998-7900 |
Direct to human. | See http://paulenglish.com/ivr/
for latest updates.
|